Unfortunately, this happens in the costuming world. It's not like shopping at Walmart or your favorite outlet. Not all armor/helmet sources have good quality control measures to ensure customer satisfaction. KS does have a refund policy so if you are/were unhappy, return it. Also, they (KS) may have the helmet market right now, but others are coming up with better, more accurate helmets (MC, LW, SC). You do have options.