Thanks Jim...I have basically took on the ability to continue making the HyperFirm items and process in making them...I do not receive emails or handle the SF site nor have any association with the PP acct, never have...what angers me most is that I get an email (from an understandably frustrated member) and I answer to the best of my ability not knowing all the details from both sides...then he emails again and this time I excuse myself from a lunch meeting to promptly answer and tell him I will reach out to John, hopefully hearing back something...I have no idea about this transaction, this member, nothing...come back from lunch and read his comments implicating me...honestly that just sets me off...